DELIVERY INFORMATION

When ordering, you are required to select your postal requirements which are as follows:

UK DELIVERY COSTS

All orders with a product value of £50 or more and being shipped to a UK Mainland destination, the delivery is FREE and will be shipped via courier.

U.K. Postcodes on Orders Under £10 (excluding tax and postage costs) (Royal Mail 48 Large Letter) £1.50

 
U.K. Postcodes on Orders Between £10 - £20 (excluding tax and postage costs) (Royal Mail 48 Parcel) £3.50

Zones for Orders of £20 and over (excluding tax and postage costs) as follows:

To check your delivery costs, you can use the drop down box "Estimate VAT & Delivery Costs" during checkout. This will provide you with costs of shipping your goods, prior to payment, to your destination if you insert your postcode for where you would like the goods to be shipped.

Zones A & B - England, Wales and Scotland Mainland - Orders of £10 (excluding tax and postage costs) and over (APC Courier Fully Tracked) £6.00
Zone C - Scotland Highlands, Northern Ireland, Isle of Wight and Isles of Scilly - Orders of £10 (excluding tax and postage costs) and over (APC Courier Fully Tracked) £16.00

Zone D - Scotland Offshore, Isle of Man, Jersey and Guernsey - Orders of £10 (excluding tax and postage costs) and over (APC Courier Fully Tracked) £22.00

We reserve the right to cancel and refund any order if the incorrect postage is paid.

INTERNATIONAL DELIVERY COSTS (INCLUDING THE REPUBLIC OF IRELAND)

Worldwide Delivery on Orders Under £20 (excluding tax and postage costs) Goods are shipped via Royal Mail. Whether this is a tracked service is dependant on your location. Using the drop down box "Estimate VAT & Delivery Costs" during checkout, this will provide you with costs of shipping your goods, prior to payment, to your destination if you insert the country to which you would like the goods to be shipped.

Worldwide Delivery on Orders of £20 and over - Goods are shipped via Courier and are Fully Tracked. Using the drop down box "Estimate VAT & Delivery Costs" during checkout, this will provide you with costs of shipping your goods, prior to payment, to your destination if you insert the country to which you would like the goods to be shipped.


PLEASE NOTE FOR INTERNATIONAL ORDERS

We reserve the right to cancel and refund any order placed outside the UK.

The customer is responsible for any duties or taxes imposed by their country of residence.

Dispatch Time

We will normally dispatch your order within 1 to 2 working days (with the exception of specially sourced products, specially manufactured products or GWR Colourfast
® products). Please allow time for your selected delivery method. If you wish to have next day delivery and you have a UK Mainland destination, orders should be placed before 2pm and if we have the items in stock, the order can be dispatched by next day courier service. We do not offer guaranteed Saturday courier deliveries because we have found, based on experience, we cannot guarantee delivery of orders on a Saturday.

If your item is not in stock, we will place it on back order for you and deliver your goods as soon as possible.

RETURNS

Goods can be returned within 30 days of receipt.

Correctly Supplied Goods - products may be returned if in a re-saleable condition, unused and unopened, and a refund, credit or exchange will be issued.
This does not apply to specially manufactured bespoke products (unless the customer can prove the items were not manufactured to a customer's specifications) and does not apply to GWR Colourfast® items which are coloured to order where the correct type of fastener and colour has been supplied.
Please pay appropriate postage costs which will not be refunded, and return to our address:

Returns

GWR Fasteners Limited
Units 6-7 Artillery Business Park
Garrison Avenue
Park Hall
Oswestry
Shropshire
SY11 4AD

Incorrectly Supplied Goods - A full refund or exchange is offered for goods that are incorrectly supplied or faulty. Please pay appropriate postage costs which will be refunded and return to the same address above.


For Correctly and Incorrectly Supplied Goods, we cannot accept responsibility for returned goods which are undelivered. Please retain your proof of postage etc., you may require it in the event of a claim with your carrier.