Do products have a minimum quantity order? +
Most of our stock products are available to purchase individually. However, items sold in packs will have the box quantity clearly stated on the product page.
Do you have a minimum order value? +
No, there is no minimum spend on our website. Whether you need one screw or a large quantity, you can order exactly what you need.
My item is out of stock, how soon until it is available? +
We aim to display accurate lead times on all products where possible. If you require a more precise delivery estimate, please contact us with the product code and we will be happy to provide an update.
How do I spend my Loyalty Points? +
Once you have accrued 100 loyalty points, you can redeem them for a discount on your order. Simply log into your account and, at checkout, you will have the option to apply your points.
Can I get a certificate of Conformity with my order?+
Yes, this can be arranged. While certificates cannot currently be added directly via the website, you can request one by contacting us and we can arrange for a certificate to be emailed with your order.
For orders under £50, a £10 + VAT charge will apply.
Do you offer Bulk Discounts? +
Many of our products include tiered pricing, meaning discounts are automatically applied based on the quantity ordered with larger orders receiving a considerable discounted rate.
If you require a larger volume than those listed on the website, please contact our sales team who can provide you with an additional quote.
How do I pay for my order? +
We offer a range of convenient payment options depending on how you choose to place your order.
Orders placed online We accept all major credit and debit cards, as well as PayPal. You can also use your loyalty points to pay for or reduce the cost of your order.
Additional payment methods
We also accept bank transfers, payments over the phone via credit or debit card, and secure payment links.
For approved account customers, we offer 30-day end-of-month credit terms.
Orders placed at our Trade Counter
At our trade counter, we accept cash and all major credit and debit cards, including contactless payments.
If you prefer, you can place an order over the phone, and we will process payment with you directly or send you a secure payment link for convenience. Please note that payments made via bank transfer may take longer to process, which could affect dispatch times.
Can I open a credit account? +
We offer credit accounts to trade customers looking for a more convenient way to purchase from us.
To apply, please email our accounts team sales@gwr-fasteners.co.uk and we will provide you with an application form. All applications are subject to a credit check and approval.
Approved accounts operate on 30-day end-of-month payment terms.
Can I place an order over the phone? +
Yes. Call us on +44 (0)1691 654979 and a member of our sales team will be happy to take your order.
Our phone lines are open Monday to Friday, 9am – 5pm.
Do you have a trade counter? +
Yes, our trade counter is open Monday to Friday, 9am – 5pm at:
GWR Fasteners
Units 6–7
Artillery Business Park
Garrison Avenue
Park Hall
Oswestry
Shropshire
SY11 4AD
United Kingdom
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How can I contact you?+
You can get in touch with us in the following ways:
• Email: sales@gwr-fasteners.co.uk
• Phone: +44 (0)1691 654979
• Visit: Our trade counter in Oswestry
We’re available Monday to Friday, 9am – 5pm for orders and enquiries.
Can I add to or change my order? +
Yes, as long as your order has not yet been dispatched.
Please call us on +44 (0)1691 654979 or email sales@gwr-fasteners.co.uk as soon as possible.
Can I cancel my order? +
Yes, you can cancel your order before it has been dispatched.
If your order has already been sent, you’ll need to return it to us before we can process a refund.
Can I get a sample of a product?+
Most of our products are available to purchase individually and therefore you can order in small quantities if you need to sample a product before committing to placing a larger order.
Do you manufacture all your fasteners? +
No, we source many of our fasteners from trusted suppliers to ensure consistent quality and reliable lead times.
We do manufacture selected ranges in-house, including our spacers, captives, aluminium fasteners and custom components.
