Ordering Information


Trade Counter

You are most welcome to visit our Trade Counter (Units 6 - 7 Artillery Business Park, Garrison Avenue, Park Hall, Oswestry, Shropshire, SY11 4AD) where you can pick up an order which you may have placed online prior to your visit. Alternatively, we have staff who can help you with your purchase should you wish to choose your items upon your arrival. You can pay by cash or by card. You will be provided with a delivery note confirming the goods you have received, and a VAT invoice will be emailed to you.

Online Ordering Information

Please find below all the information you should require in placing an order with GWR Fasteners Limited via our website. If you are in any doubt or have any questions, please do not hesitate to contact us either via email sales@gwr-fasteners.co.uk or by telephone 01691 654979.

Making A Purchase

Making a purchase from our website could not be easier.  Browse our products and add any items you wish to purchase to your shopping cart.  When you have finished selecting the items you would like, click on 'Checkout' where you will need to enter your details so your order can be completed.

Loyalty Points

You will automatically earn loyalty points for every order you place. For every £1 you spend, you receive 1 loyalty point which is worth £0.05 GBP. This excludes delivery and VAT. Once you reach 100 points, you will be able to apply those points to your order to receive money off. Alternatively, you can continue building up your points over time if you wish. Once you have applied your 100+ points, you will be able to build the amount up again.


Payment Methods

1.  Credit/Debit Cards - We accept most major credit and debit cards for example Visa, Visa Delta, Visa Electron, Mastercard, Maestro, Switch and Solo.  We use the secure Barclaycard payment gateway for all credit and debit card transactions.


2.  Cheques - Place your order on our website and proceed to checkout where VAT and postage charges will be added to your order.  Then select 'cheque' as your payment method. 

Please post cheques, made payable to 'GWR Fasteners Limited', to the following address:


GWR Fasteners Limited
Units 6-7 Artillery Business Park
Garrison Avenue
Park Hall
Oswestry
Shropshire
SY11 4AD


Please allow an extra 5 working days for the dispatch of your order.

3.  PayPal - You can make payment via your PayPal account to our Paypal account (sales@gwr-fasteners.co.uk). Also you can pay with your credit/debit card without having a Paypal account.


4.  Telephone Payment - If you do not wish to use the online methods, you can call us on 01691 654979 to place an order over the telephone and provide our staff with your credit or debit card details and your order/payment will be processed.

Delivery Information

When ordering, you are required to select your postal requirements which are as follows:

UK DELIVERY COSTS

All orders with a product value of £50 or more and being shipped to a UK Mainland destination, the delivery is FREE and will be shipped via courier.

U.K. Postcodes on Orders Under £10 (excluding tax and postage costs) (Royal Mail First Class) £2.00

Zones for Orders of £10 and over (excluding tax and postage costs) as follows:

To check your delivery costs, you can use the drop down box "Estimate VAT & Delivery Costs" during checkout.  This will provide you with costs of shipping your goods, prior to payment, to your destination if you insert your postcode for where you would like the goods to be shipped.

Zones A & B - England, Wales and Scotland Mainland - Orders of £10 (excluding tax and postage costs) and over (APC Courier Fully Tracked) £6.00
Zone C - Scotland Highlands, Northern Ireland, Isle of Wight and Isles of Scilly - Orders of £10 (excluding tax and postage costs) and over (APC Courier Fully Tracked) £16.00

Zone D - Scotland Offshore, Isle of Man, Jersey and Guernsey - Orders of £10 (excluding tax and postage costs) and over (APC Courier Fully Tracked) £22.00

We reserve the right to cancel and refund any order if the incorrect postage is paid.

INTERNATIONAL DELIVERY COSTS (INCLUDING THE REPUBLIC OF IRELAND)

Worldwide Delivery on Orders Under £20 (excluding tax and postage costs) Goods are shipped via Royal Mail. Whether this is a tracked service is dependant on your location. Using the drop down box "Estimate VAT & Delivery Costs" during checkout, this will provide you with costs of shipping your goods, prior to payment, to your destination if you insert the country to which you would like the goods to be shipped.

Worldwide Delivery on Orders of £20 and over - Goods are shipped via Courier and are Fully Tracked.  Using the drop down box "Estimate VAT & Delivery Costs" during checkout, this will provide you with costs of shipping your goods, prior to payment, to your destination if you insert the country to which you would like the goods to be shipped.


PLEASE NOTE FOR INTERNATIONAL ORDERS

We reserve the right to cancel and refund any order placed outside the UK.

The customer is responsible for any duties or taxes imposed by their country of residence.

Dispatch Time

We will normally dispatch your order within 1 to 2 working days (with the exception of specially sourced products, specially manufactured products or GWR Colourfast
® products). Please allow time for your selected delivery method.  If you wish to have next day delivery and you have a UK Mainland destination, orders should be placed before 2pm and if we have the items in stock, the order can be dispatched by next day courier service. We do not offer guaranteed Saturday courier deliveries because we have found, based on experience, we cannot guarantee delivery of orders on a Saturday.

If your item is not in stock, we will place it on back order for you and deliver your goods as soon as possible.

Returns

Goods can be returned within 30 days of receipt.

Correctly Supplied Goods - products may be returned if in a re-saleable condition, unused and unopened, and a refund, credit or exchange will be issued.  This does not apply to specially manufactured bespoke products (unless the customer can prove the items were not manufactured to a customer's specifications) and does not apply to GWR Colourfast
® items where the correct type of fastener and colour has been supplied.  Please pay appropriate postage costs which will not be refunded, and return to our address:

Returns

GWR Fasteners Limited
Units 6-7 Artillery Business Park
Garrison Avenue
Park Hall
Oswestry
Shropshire
SY11 4AD

Incorrectly Supplied Goods - A full refund or exchange is offered for goods that are incorrectly supplied or faulty.  Please pay appropriate postage costs which will be refunded and return to the same address above.


For Correctly and Incorrectly Supplied Goods, we cannot accept responsibility for returned goods which are undelivered.  Please retain your proof of postage etc., you may require it in the event of a claim with your carrier.

Security And Privacy

Your name and address details are stored on our website and access to this information is limited solely to the staff of GWR Fasteners Limited.  We do not sell, trade or rent your personal information to third parties.


We do not store credit card details nor do we share customer details with any 3rd parties

Barclaycard safeguards your card and bank details.  Barclaycard takes the payment from your card or bank directly, and your payment details are never shared on the internet.

Disclaimer

Any information displayed on our website is intended for guidance purposes only.  We reserve the right to change pricing and availability information at our discretion without prior notice. Any such changes will apply to subsequent orders by you.  We make no representations or warranties of any kind (except when we are dealing with you as a consumer as defined in Section 12 of the Unfair Contract Terms act 1977), express or implied, with respect to our website or the information, content, materials or products included in our site including without limitation, warranties of merchantability and fitness for a particular purpose.  In addition, we do not represent or warrant that the information accessible via this website is accurate, up to date, uninterrupted or error free.  You hereby warrant that you are satisfied as to the suitability of the goods for your own specific purposes and that they are not sold to you on a trial basis.